FAQ
Services and Payment Information
To help clients maintain and retain their independence and well-being, we provide non-medical services to those who live in their own homes and communities. We assist customers with several important life chores they must handle to live independently. Simple housework; laundry; linen replacements; preparation of meals; medicine reminders; employee’s potential to drive clients to appointments, errands & shopping, leisure pursuits, and outings.
We do not offer hands-on personal care or skilled medical services (such as nursing, speech therapy, physiotherapy, occupational therapy, or medical social workers). Heavy lifting or climbing ladders are not duties that our care workers perform.
Our services will be extremely helpful to certain groups of people, including those who are:
Frail, elderly, housebound, physically or mentally challenged, recently released from the hospital, family carers, accident victims, people in need of support with, or assistance in, working to develop life skills and anyone who lacks the time or motivation to take care of their own home needs and maintenance. Private individuals, various organizations, institutions, businesses, associations, and governments at all levels can all use our services.
You are entirely responsible for paying for your services if you do not have insurance from another source.
CHSFL accepted options of payment:
Debit/Credit Card
Long Term Care Insurance: Must have a cash account established with a debit/credit card attached to it for payment of weekly invoices.
Eldercare offers a Financial Help Finder that connects to more than 400 senior Financial Aid Organizations.
Compassionate Homecare of South Florida operates in South Florida, and is established at 1490 NW 3rd Avenue, Suite#106, Miami, Florida 33136. The agency is licensed by the state and has been providing non-medical home care services in the South Florida area for the past 30 years.
We deliver services 24-hours a day, 7-days a week and 365-days per year, including on Statutory Holidays.
Our office days and hours of operation are Monday to Friday from 9:00 AM to 5:00 PM. The office is closed on Saturdays, Sundays and regulated Statutory Holidays.
Service Delivery and Communication Practices
Living independently: We support people’s ability to live independently and their right to: Reside in their preferred neighborhood, make independent decisions, manage their own healthcare, and accept accountability for their own choices and judgments.
Customer-focused services: In close collaboration with our clients, we make sure that they are all actively involved in determining their personal needs and worries, active in creating their own care/services plans, recognized and appreciated for their decisions and choices, participating in assessing the efficacy of their treatment or services, and involved in any necessary adjustments to their care or services.
Our responsibility is to keep a professional relationship alongside you since it is crucial for providing safe, knowledgeable, and moral care. To prevent possible conflicts of interest that can arise in our personal connections, our interactions should be pleasant and constructive (e.g., friendship or dating). We advise you to exercise caution when disclosing personal information to an Agency Representative because our Administrator will need to be informed if it affects your services in any way.
If You Have A Disability, Our Home Care Workers receive training on how to speak with people who have a variety of communication difficulties, such as dementia, aphasia, or hearing or vision impairment. We have several solutions we can take into consideration if you have any communication issues. We can prevent this from being a barrier to communication by using a: Linguistic interpreter if your native tongue is another. If you have hearing loss, a sign language interpreter. If you are unable to talk, a captioner enables words to be shown on a screen and pictures if you are unable to speak or hear.
If You Have Limited English: If English is not your native language and you have no knowledge, or limited knowledge, of English, then it is important that you grasp the concepts of what is involved when you become our client.
Our services cater to a variety of individuals and organizations, including the elderly, the ill, the disabled, recent hospital discharges, family caregivers, and those seeking assistance with life skills. We also serve private citizens, agencies, institutes, corporations, groups, and all-level governments. Our services are customizable, including the type of care, time, and location. We offer a free initial visit and assessment, and our statutory holiday charges are 1 ½ times our standard rate. We recognize several U.S. federal statutory holidays and follow state-specific regulations accordingly.
Setting up services with the Agency involves several steps. Firstly, you need to request information or service by contacting the Agency directly or through a representative. The Agency will provide you with information about their services and help you decide if you want to proceed. Once you decide to proceed, someone from the Agency will visit you to determine your needs and if they can provide the services you require. If your needs fall within their scope, they will develop a Care Plan, which outlines your needs and specifies the types of services you require, and work with you to give your informed consent. Once the Care Plan is mutually developed and you give your informed consent, you will sign a Service Agreement, which is a written agreement detailing the services provided and the terms & conditions for receiving the services.
The Agency places great emphasis on your preferences, needs, and wishes when assigning a Home Care Worker to you. They consider factors such as the Home Care Worker’s qualifications and preferences, geographical proximity, ethnicity, language and culture, gender, personalities, and common interests. While they try to arrange service delivery according to your preferred days and hours, they cannot guarantee that they can accommodate your timeframes. If the same Home Care Worker is not available during your preferred timeframe, another appropriately trained Home Care Worker will be provided, and you will be advised in advance of the substitution whenever possible.
Safety and Satisfaction
We often conduct “Customer Satisfaction Surveys” that provide you the chance to comment on our organization, personnel, services, and procedures. Our Supervisor will come to your home to: Talk with you about your overall happiness and any issues you have;
Governmental rules, industry standards, and best practices are all included in our client services policies and processes. They are strictly observed and upheld. If you need clarity on anything, have a complaint, want to talk about your services, or need to adjust your schedule, we invite you to get in touch with us at any time and for any reason. We will do everything we can to earn and keep your trust by attending to your wants and concerns.
Take extra care in elevators (e.g., stand close to the control panel with your back against the wall; get out immediately, if you feel uneasy). Avoid alcoves as you walk through the hallway’s center. Count the floors when utilizing the stairs. Always keep your doors locked; answer the door if someone knocks. When you approach the door, keep your cell phone or cordless phone with you. Before you open it, check the person’s identity through a peephole. Don’t let strangers inside your home. Verify the identity of direct care providers. When someone enters your home, pay attention to their conduct for any changes since these could indicate approaching danger. Only permit trustworthy employees or contractors to access your home.
Any type of physical, emotional, or sexual mistreatment of children, as well as neglect that results in harm, emotional distress, or even death, is child abuse. The inability of a parent or carer to meet a child’s fundamental requirements, such as inadequate food, housing, clothes, supervision, or critical medical treatment, is known as child neglect. Child exploitation is the use of a minor for gain, labor, sex, or any other type of financial or personal gain. It’s crucial to speak up if you believe a child is a victim of abuse, neglect, or exploitation. Dial “9-1-1” if a youngster is in immediate danger. If the youngster is not in immediate danger, report it directly by calling: the Child help National Child Abuse Hotline @ 1-800-4-A-CHILD (1-800-422-4453).
The “Client Satisfaction Survey” is a formal survey that allows you to provide feedback to us about our agency, staff, services, and practices. You have the option of completing the form anonymously. You can give feedback through this survey to help us assess and improve the quality of the services we provide to you.
We conduct “Client Satisfaction Surveys” regularly to ensure we continually provide you with quality service. The frequency of the surveys may vary, but we always strive to make sure that your satisfaction level is met.
Yes, we encourage you to contact us at any time for any reason. You can contact us if you need clarification on something, have a complaint, want to discuss your services, and/or want changes made to your schedule. We will address your wishes and concerns and will always do our best to gain and maintain your confidence.
Staffing Practices and Policies
At Compassionate Homecare, we conduct extensive background checks that include criminal records, sex and violent offenders record, child abuse clearances (if indicated), and motor vehicle records. We also ensure the currency of licenses, certifications, registrations, CPR, and medical suitability.
Our Direct Care Workers have completed required training courses and have been assessed for competency. We provide our employees with scheduled job-related training and development programs on an annual and as-needed basis. New employees receive comprehensive orientation, which includes agency policies and related governmental regulations.
Yes, all of our Direct Care Workers have been vaccinated against Covid-19 and offered the Hepatitis B vaccinations. They have also been tested for Tuberculosis and received Tetanus and Diphtheria immunizations.
At Compassionate Homecare, we strictly comply with state and federal regulations, non-discriminatory regulations, and equal opportunity requirements. All applicants must consent to background checks as part of the hiring process. Failure to comply with these regulations and requirements will result in disqualification of the applicant.
All our employees undertake scheduled, job-related training and development programs on an annual and as needed basis.
Yes, our Home Care Workers have successfully completed the required training courses and have been assessed for competency. They have current CPR certificates, have been tested for Tuberculosis, and received Tetanus and Diphtheria immunizations. They have also been vaccinated against Covid-19 and offered the Hepatitis B vaccinations.
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